Frequently Asked Questions
Frequently Asked Questions (FAQ) - Sockit.it
Product information
- What kind of socks do you sell? We sell colorful and fun socks for men, women and children, made with high quality materials. We have a wide selection of models, from the most classic to the most original, to satisfy all tastes.
- What materials are used for socks? Our socks are made of high quality materials such as cotton, wool and synthetic fibers, depending on the model. You can find details about specific materials in the description of each product.
- How do I find the right size for me? Check out our size guide on the dedicated page to find the perfect fit for you.
- How should I wash my socks? We recommend washing your socks by hand or in the washing machine at low temperatures, preferably on a delicate program. Avoid the dryer to preserve the quality of the materials and colors.
- Are the colors of the socks resistant to washing? Yes, the colors of our socks are resistant to washing, but we recommend following the washing instructions to preserve their brightness over time.
Orders and shipments
- How do I place an order? Add the desired products to the cart, follow the instructions to complete the order and choose the preferred payment method.
- What are the shipping times? Shipping times vary depending on the destination. Standard shipping usually takes 5-11 business days.
- How can I track my order? After placing your order, you will receive a confirmation email with your tracking number to monitor the status of your shipment.
- What if my order arrives damaged or wrong? Contact us immediately and we will resolve the issue as quickly as possible.
Returns and Refunds
- Can I return a product? Yes, you can return a product within 30 days of receiving it, as long as it is intact and in its original packaging.
- How can I request a return? Contact us and we will provide you with instructions for making a return.
- When will I receive my refund? After receiving the return and verifying the integrity of the product, we will issue the refund within a few days.
Other questions
- How can I contact customer service? You can contact us by email at [insert email address] or via the contact form on the site.
- Do you offer discounts for bulk orders? Yes, we do offer discounts for bulk orders. Contact us for more information.
- How can I stay up to date on news and promotions? Sign up for our newsletter and follow us on social media to stay up to date on the latest news and promotions.
I hope this FAQ is helpful. If you have any other questions, please feel free to contact us!